CedarCreek Systems is a value-added reseller (VAR). Their deep knowledge of the Club Industry combined with their customer-centric approach to implementation customer service and relations, provides exceptional value to their stakeholders.
Deep industry knowledge of the very specialized Club industry enables CedarCreek to identify areas of “need” and then research, identify, and partner with various software and service providers. These partners frequently improve and enhance their functionality based on CedarCreek's intervention. We are club industry experts who love the club industry.
The partners we choose are the best of the best, top-shelf companies. We vet them closely and only choose those who meet our standards of excellence. These partners include BirchStreet Systems, Fintech, CSI, Finexio, OnTrack, and Entegra and the list conservatively grows yearly. We negotiate user fees and functionality and provide sales, marketing, intel, and customer relations to acquire new business. We add value to our partners as well as our Club customers.
CedarCreek's customer-centric approach is also a result of deep club industry connection and knowledge. They understand how and why clubs serve their members and value the relationship between the clubs and their members. In fact, Club CedarCreek is their “Club” for their “members.” Club CedarCreek is directed by their relationship manager and offers advanced user training, informative newsletters, personal escalation process, and much more.
The customer-centric approach to implementation is exceptional. Their customers remain fully supported by their project teams for 90 days following a project deployment, at which time, the customer transitions to CedarCreek’s customer service. CedarCreek’s depth of implementation expertise engages all disciplines required to ensure the best implementations and deployments. These disciples include transition guidance, technical services, integrations, configurations, and development.
Choosing CedarCreek is the only decision when you want a company that believes all stakeholders should “win”: Customers, Partners, and CedarCreek. Call us today to learn more about our infinite company.