The objective of back-office automation is to “do more, with less”. As clubs prepare to exit the economic downturn caused by the 2020 Pandemic, they have an opportunity to look inside of their club’s business processes and operations. This is a chance to explore how to drive human and financial savings to support membership value strategic initiatives. In 2020, “recovery” is not enough: it is time for a “renewal”: A fresh look at leadership. It is time to create a Boardroom-level BPI roadmap.